Help & support.

Activation codes are 16 characters in 4 blocks of 4. Dashes are optional — paste a full key into any block to auto-fill the rest. If the code is still rejected, the most common causes are (1) the key is bound to a different account, (2) the device fingerprint doesn't match a previous binding, or (3) the key has expired. Activation attempts appear in your audit log with the precise reason.

Delivery usually completes within 60 seconds. If it doesn't arrive, check spam or junk and ensure noreply@kynet.io is allowed by your filter. Use the Resend link button on the awaiting-confirmation page if more than two minutes have passed. We rate-limit resends at 3 per 10 minutes per IP.

Email-change links expire in 30 minutes and are dispatched only to the new address. If you can't find the link, request the change again from Profile · Account. The current address remains active until both verification steps complete.

Self-service device transfers aren't available — keys are bound to a single hardware fingerprint at activation. If you need to move a key, write to support@kynet.io with your operator email and the key ID; we verify ownership and rebind manually.

Yes — closures enter a 14-day grace period during which sign-in is disabled but recovery is possible. Within that window, click the cancellation link in the closure confirmation email or contact support@kynet.io with your operator email.

Self-service exports aren't available. Email support@kynet.io with your operator email and we'll prepare a complete data package — license records, audit history, and billing — and send a download link. Available for 30 days post-closure.